1. About This Policy
This Cancellation & Refund Policy applies to payments made for Pre-Ride software subscriptions and related Pre-Ride software services.
2. 7-Day Free Trial
Eligible new dealerships may receive a 7-day free trial of the Pre-Ride software.
Where no payment information is required to begin the free trial, users will not be charged simply for starting the trial.
After the trial expires, continued access to paid Pre-Ride features may require an active software subscription.
3. Subscription Cancellation
Users may cancel or request cancellation of their Pre-Ride subscription.
Once a cancellation has been successfully processed, future subscription renewals will stop, subject to the applicable payment provider's processing requirements and recurring payment mandate.
Unless otherwise stated, cancellation does not immediately remove access to a subscription period that has already been paid for.
Users may generally continue using the paid service until the end of the current paid billing period.
4. Recurring Payments
Monthly or yearly subscriptions may use recurring payments when supported by the applicable payment provider and authorised by the customer.
To prevent a future recurring charge, users should cancel their subscription before the next scheduled renewal date.
Cancellation requests made after a renewal payment has already been successfully processed may not prevent that completed charge.
5. Refund Policy
Pre-Ride provides access to a digital software service and offers an initial free trial to allow eligible users to evaluate the platform before purchasing a paid subscription.
Therefore, subscription fees that have already been successfully charged are generally non-refundable once the applicable paid subscription period has started.
However, refund requests may be reviewed in circumstances such as:
- A duplicate subscription payment was collected
- An incorrect charge occurred because of a verified technical error
- Payment was successfully collected but the corresponding Pre-Ride subscription was not activated because of a verified Pre-Ride system issue
- A refund is required under applicable law
- Other exceptional circumstances that Pre-Ride determines justify a refund after review
6. Accidental Renewals
Users are responsible for cancelling recurring subscriptions before the next renewal date if they do not wish to continue the service.
A renewal payment that has already been successfully processed is generally non-refundable, except where required by applicable law or where Pre-Ride approves a refund due to an exceptional verified circumstance.
7. Refund Processing
If a refund is approved, it will normally be returned through the original payment method where supported by the payment provider.
Processing times may vary depending on the payment gateway, bank, card issuer or payment method.
Pre-Ride cannot guarantee the exact date on which an approved refund will appear in a user's bank or payment account once it has been submitted to the payment provider.
8. Motorcycle Transactions Are Not Covered
Pre-Ride is not a party to motorcycle transactions conducted by dealerships using the platform.
Any refund, cancellation or dispute concerning a motorcycle transaction must be handled directly between the dealership and its customer.
9. Account Access After Cancellation
Where a paid subscription is cancelled, access to paid features may remain available until the end of the current paid subscription period.
After the applicable subscription period expires, access to paid functionality may be restricted unless the subscription is renewed or another active plan is purchased.
10. How to Request Cancellation or a Refund
To request a subscription cancellation or submit a refund-related query, please contact Pre-Ride using the contact information provided on our website.
Please include sufficient information to identify the relevant account and payment, such as the registered email address and applicable payment or subscription reference.
Do not send passwords, card PINs, UPI PINs or other sensitive authentication credentials.
11. Related Policies
Use of Pre-Ride is also subject to our Terms & Conditions and Privacy Policy .
12. Changes to This Policy
We may update this Cancellation & Refund Policy from time to time to reflect changes to our subscription services, payment arrangements, business practices or applicable requirements.
The latest version will be published on this page with an updated revision date.
13. Contact Us
For questions regarding subscription cancellation, billing or refund requests, please contact Pre-Ride using the contact information provided on our website.